Faq

-We use hot water extraction, sometimes called steam cleaning. We spray the carpet with heated water under pressure and extract the soiled water back out. We have the latest and industry leading equipment designed for cleaning carpet, upholstery,

We cannot guarantee that we will remove all spots and/or stains. However, we can guarantee to 100% sanitize it. We still assure you that we will do our absolute best to treat and try to remove spots and/or stubborn stains. There are elements that can permanently discolor carpet fibers. Carpet age and type of fiber also play a role in the cleaning outcome. Our highly skilled technicians are well trained and will try to determine the probabilities of permanent spots and/or stubborn stains removal prior to cleaning.

We move most furniture. We shift the furniture out of the way, clean underneath, and put the furniture back. Very heavy items such as pianos, a chest of drawers filled with dishes, or fragile items, we can not move. When cleaning bedrooms, we normally clean the traffic areas. That means we would normally go around furniture along the walls, and clean as much carpet under the bed while it is in place.

We cannot guarantee that we will remove all spots and/or stains. However, we can guarantee to 100% sanitize it. We still assure you that we will do our absolute best to treat and try to remove spots and/or stubborn stains. There are elements that can permanently discolor carpet fibers. Carpet age and type of fiber also play a role in the cleaning outcome. Our highly skilled technicians are well trained and will try to determine the probabilities of permanent spots and/or stubborn stains removal prior to cleaning.

If we have your mobile number, you will receive a reminder SMS the day before your appointment.

Yes. We’d like to make it as convenient as possible for you, so we have secure credit card facilities available without any surcharge. You can pay by either cash or card on the day, whichever suits you best. If you’re not going to be there on the day, we can easily arrange prepayment with you by either card or bank transfer.

Yes, our solution is certified non-toxic and safe for children, pets and your loved ones.

Yes. We have the expertise to remove any thought stains and odor from your carpet. Besides that, our cleaning process includes the use of sanitizing deodorizers which eliminate all kinds of odor from your carpet and leave them fresh and germ-free.

We use a specialized upholstery cleaning tool called a Hy-Dry Tool that allows us to steam clean most any fabric, even those that would normally require a solvent cleaning or dry clean only method. The tool is designed to thoroughly clean the upholstered fabric without saturating it or the cushions inside. It is similar to being able to clean the shirt on your back without getting your skin wet.

We use a powerful residue free and earth friendly detergent in the cleaning process. This highly effective method removes the dirt sand grit and grime from the upholstered fabric and is the recommended cleaning method of upholstery manufacturers.

No. Our standard 100% Steam Cleaning process with the residue free detergent is designed to get your carpet completely clean including the removal of all the dirt, sand, grit and grime. The only optional additional services you can add to your service purchase are:

• Stainguard Protection with CFR Shutout recommended only for carpet and upholstery in good condition to prevent future soils from becoming permanent stains.
• Extra Deodorizer Enzyme Treatments for excessive odor control and pet urine problems.
• Extreme Deep Cleaning Products and/or specialty products including stain treatments for situations out of the scope of normalcy that require MORE time and chemicals to obtain the best results.